This chapter describes problems you may possibly encounter when using HDShredder and offers proposals for solutions of these problems. Should you find no proposed solution to a problem, please feel free to contact our tech support.
General troubleshooting tips to solve the most common issues.
Similar to a flight recorder, a log file secures details on the activity of the program. This saves us time when identifying and resolving any issues. Should you encounter technical difficulties and need to contact our support for assistance, please save a system log as soon as the issue occures, then send the log to our support staff along with your request.
Here we address potential issues you may encounter when creating a boot media for the program's self-booting variants.
Should issues arise while booting the program from a USB stick or a CD/DVD (for example if the screen turns black or if the startup screen freezes), appropriate solutions are described below.
If there is no reaction on the mouse or keyboard input after starting the Symobi variant of the program, this chapter provide further information and solutions.
This chapter addresses potential issues and you may encounter during the deletion process.
Please ensure that the disks are working properly and connected correctly and the power supply is sufficient. The following contains information about certain types of storage media.
Solutions for some network-related issues you may encounter during the use of the program are described below.